Customer information security policy
Customer Information Privacy Policy
Aura International Beauty Salon
We are committed to ensuring that all personal information and customer data will be kept absolutely secure throughout the use of this website. Aura International Beauty Salon will strive to take appropriate measures according to legal regulations to ensure that all customer information provided is protected, avoiding unauthorized access from third parties (outside the technology platform provider).
However, we cannot guarantee the complete prevention of unauthorized access beyond the company’s control. Therefore, Aura International Beauty Salon will not be liable for any claims, disputes, or damages arising from unauthorized access beyond regulatory authority.
We recommend customers carefully understand their rights when using the services on this website. Registering on the website https://thammyaura.vn/ means that customers confirm they have read, understood, and agreed to our privacy policy, as well as consented to provide the necessary personal information.
Purpose of collecting personal information
When customers agree to register personal information for free consultation, we will collect the following data:
Full name
Phone number
Email
Content needing consultation
The personal information collected is intended to serve the consulting and support needs, ensure rights, and maintain the quality of services provided by Aura International Beauty Salon.
We are not responsible for any information outside the scope of management or related to private data not provided through the official website.
Scope of information use
Collected information will be used for the purposes:
Answering questions related to the services of Aura International Beauty Salon and supporting appointment scheduling.
Consulting on services, promotions currently in effect.
Sending notifications about promotions, special benefits for customers.
Contacting customers directly when necessary.
Managing customer accounts; operating, improving services; statistics on website usage data.
Data will only be used internally or shared with our affiliated units, not disclosed to third parties without the customer’s permission or a request from a competent legal authority.
Retention period of information
Personal data will be stored on the website’s server system. The storage will last until the customer requests cancellation. However, data related to transactions and customer care will still be stored internally to serve support and service quality management.
Unit collecting and managing information
Aura International Beauty Salon
Address: 152/2 Đ. Thành Thái, Phường 12, Quận 10, Thành phố Hồ Chí Minh
Phone: 083 308 2222
Methods and tools for accessing/editing information
Customers have the right to request inspection, update, edit, or delete their personal data by directly contacting the Website Management Board through the contact information provided above.
Mechanism for receiving and processing complaints
Customer personal information is secured according to policies and legal regulations. The use and sharing of data will only be performed with the customer’s consent or legal requests.
In the event that information is leaked due to an attack, we will promptly notify the relevant parties and authorities for timely action.
If there are complaints related to the misuse of data, customers are requested to provide information and evidence for the Management Board to verify and process in accordance with regulations. In cases that exceed authority, we will transfer the file to the competent authority while still supporting customers to protect their legitimate rights.
All disputes arising will be prioritized for resolution based on negotiation. If an agreement cannot be reached, the parties have the right to bring the case to the competent people's court as per regulations.